Booking Policy

We are appreciative you have chosen our clinic for your next treatment experience. To ensure that our day runs smoothly and we can provide you with the best possible experience and care, we kindly ask that you take note of our policies. 

All injectables appointments require a face-to-face consultation to assess suitability and quotation on pricing.

All injectable treatments require an initial ONCE OFF fee of $20 to obtain a script from our Medical Team (valid for 12 months).

We understand things don’t always go to plan. Therefore, please allow a minimum of 48 hours prior to your appointment to reschedule or if you need to cancel. In the event of ‘no shows’ or cancellations within 24 hours of your appointment a flat rate of $100 will be charged to the card you made for your booking. This does NOT include the $50 deposit made at the time of booking. If you would like to reschedule or cancel your appointment, this $50 amount will be credited for future appointments. 

In the event your appointment is cancelled by the injector, this amount will be refunded in full to the bank account in which the deposit was made. Thank you for understanding.

When many cancellations or no-shows occur, it puts our business at risk of closing. We appreciate your understanding and cooperation in adhering to our policies.

We require a non-refundable $50 booking fee to secure all bookings except for reviews/follow up appointments, which will be kept on your account and redeemable at your appointment. Until we receive your deposit, your booking will remain tentative. You can pay via a secured paylink/invoice or bank transfer within 24 hours once the appointment has been tentatively booked. 

This deposit is used as a bond against your appointment. If you cancel or reschedule with insufficient notice, the $50 deposit will be forfeited. Respectfully, we do not offer refunds within the cancellation period.

Upon making a booking you will receive an email outlining your appointment time and details.

An email reminder will be sent out 72 hours prior to your appointment and you will receive an appointment reminder text message 48 hours outlining your appointment date and time.

We will send out a confirmation text message to your mobile 4 days prior to your appointment, you will have 24 hours to confirm or make changes to your appointment.

24 hours prior our cancellation policy applies.

Please confirm your appointment or get in touch to reschedule. If you are feeling unwell, we kindly ask you to let us know as soon as possible so that we can offer your appointment to our waitlist. If you don’t reply to your confirmation message, we reserve the right to offer your appointment to another patient.

Please note: we are unable to accept cancellations made via social media. A text message or e-mail is preferred. Please contact us on 0401 162 574 or aescarclinic@gmail.com if you would like to make changes to your booking this includes rescheduling, cancelling or making changes to appointment time.

We understand that sometimes you may need to change your booking. We kindly request at least 48 hours’ notice so that we can offer your time slot to another client. If insufficient notice is given, a cancellation fee will apply as outlined below.

By providing the required notice, your deposit will be held for your next booking. Cancellations or changes to your appointment must be done within our business hours.

In the event of ‘no shows’ or cancellations within 24 hours of your appointment a flat rate of $100 will be charged to the card you made for your booking. This does NOT include the $50 deposit made at the time of booking. If you would like to reschedule or cancel your appointment, this $50 amount will be credited for future appointments.

In the event your appointment is cancelled by the injector, this amount will be refunded in full to the bank account in which the deposit was made.

WE DO NOT REBOOK NO SHOW APPOINTMENTS. In the event you do not show up to your appointment without notice, you will not be able to book with the clinic in the future

We understand that everyday life cannot always go as planned. We will make every endeavour to create a schedule that most efficiently provides the best experience and care for you.

If you are running late, we ask that you call and let us know as advance as you can. Your treatment may be shortened to conclude at the scheduled time if we are booked out. If you are so late that the appointment cannot be fulfilled by the scheduled conclusion time, the appointment will be cancelled and rebooked for a future date.
Your $50 booking deposit will be used as another booking deposit when rescheduling.

We thank you for taking the time to familiarise yourself with our clinic policies and we look forward to providing you with an amazing experience! If you have any questions, please call, text or e-mail the team on 0401 162 574 or aescarclinic@gmail.com